For those who want to understand you, yet you don’t feel understood.
As an experiment, 4 questions to offer the listener.
– What I hear you saying is… (Reflect or Paraphrase)
– Is that accurate/right? (If no, go back)
– Is there more?
– Are you clear about this issue? (If no, go back to question 1)
Listen, in absence of advice, comments, and thoughts.
The job is to understand. And sometimes understanding is all we need.
(Hat tip to Jim Dethmer for bringing this to my awareness.)
