When instructed by parents to apologise, the child says, “I’m sorry”. The right words, said without intention.
As we grow into adulthood, habits can persist, expecting instant forgiveness (assuming that the words have not been overuse).
When that doesn’t work, in a rush to minimise the uncomfortable situation, we offer up explanations for our mistakes. While this might ease our discomfort, we dismiss the feelings of others.
An apology, done well, is a chance to show that you care. An opportunity, to take responsibility, recognise the hurt that was caused, and offer up the willingness to repair.
It’s not about the words but making the space for reconnection.
Consider, “Hey, I agree to a call at noon. I couldn’t make it and had to reschedule. I want to take responsibility for that. Is there anything I can do to clean that up with you?”
